Latest Information

HF Custom - 6-8 weeks

BY - 10-14 weeks

SSW - 6-8 weeks for Custom Sunbrella

• Bradington-Young is no longer accepting ANY fabric orders

• COM grade has been changed in HF Custom in the new 2026 price list

• Contrast Throw Pillows are NOT included with the new Hooker Custom Upholstery Sofas. They are only available in the same body cloth fabric. Contrast must be ordered as a separate TP sku.

• 9 NEW HF Custom/BY Combined Finishes are listed in the new price list and listed below. ALL OTHER FINISHES ARE BEING PHASED OUT - New Classiques has been discontinued (4/1)

• We have discontinued ALL M Brand. The upholstery pieces are NO LONGER AVAILABLE

July 1st, 2026- Hooker Casegoods & Upholstery

July 1st, 2026- HF Custom & Bradington-Young Classics (*No price changes in BY)

April 2026 - Hooker Custom Upholstery

October 1, 2026- Sunset West

The following collections are being discontinued, what is left, is it!

• Coronado

• Montecito

• Marbella

• Dana

• Bristol

• LaJolla

• Manhattan

The new Hooker Furnishings website will launched in February.

New website features:

• Credit Card Information Secured Storage

• Sectional Configurator

• Fabric Draping

• Additional Production Information

• More Account Information

Go to:

Resources: - Videos - New Website for additional information

As our new website, www.hookerfurnishings.com, has launched we need everyones updated resale certificate.

If you have NOT sent to Brian Spencer, please send to: Taxcertificates@hookerfurnishings.com

PDF BELOW

* Java (JV) Deep rich brown in color. Medium Sheen

* Kona (KN) Deep dark rich brown with dark brown undertones and dry brushing. Low Sheen -Previously Corisca

* Mahogany (MH) One coat of dark brown stain.

* Natural (NT) Light Brown stain with sealer and clear coat. Low Sheen

* Nutshell (NS) Light Brown toner with medium brown glaze and 2 clear coats. Low Sheen

* Pallisade Dark (PD) Deep rich brown with brown undertones and dry brushing. Low Sheen

* Raven (RV) Black satin finish. Medium sheen

* Toast (TS) Toast spray stain with sealer and clear coat. Low Sheen

* Whitewash (WW) White spray stain that has been wiped and finished with a clear coat. Low Sheen

What qualifies you for hanging samples?

• $30K combined fabric and leather ANNUALLY

• $10,000 buy-in on new introductions - April 2025 or later

Quick Ship Qualifications:

• 6 Quick Ship chairs or swivels

• Minimum 3 unique styles

• Clarification: Final determination is 6 chairs using at least 3 unique styles.

  If a dealer purchased 6 of one style, please note it on the sheet for review.

A 3% processing fee has now been implemented for all orders, whether placed online or submitted manually. This fee will appear as a separate line item on your invoice.

To avoid the processing fee, you can either pay with a debit card during online checkout or you may NOW select ACH payment and submit all your information under the order.

PRICING & ORDERING:

With your login credentials, you will have access to real-time stock availability, pricing, and the ability to place orders online.

We do ask that all orders be submitted through the website. If you experience any issues or need assistance with the process, please don’t hesitate to reach out — we’re happy to help.

CUSTOMER SERVICE:
All customer service questions can also be directed to me.  I try to get everything turned around as quickly as possible. 

SHIPPING:

You should be set up with our Prepaid Freight Program through Sunbelt. We do offer drop ship capabilities — simply select that option at checkout. White Glove delivery is also available; however, we do not recommend it, as we’ve experienced ongoing service issues and a higher incidence of damage.

Once your order has shipped you may contact Sunbelt directly with your SO# for tracking.  We are unable to track your shipment once it has left our facility.

Claims

Please have the following information ready to help us process your claim as quickly and efficiently as possible:

• Original SO or Invoice Number

• SKU Number

• A brief description of the issue

• Photos from your receiver at the time of delivery, including:

  • Close-up photos of the issue

  • Overall photos of the product

  • Production label photos

  • Carton/packaging photos

Important Claim Guidelines:

• Items must be inspected at the time of delivery.

• Freight must not be moved from the original delivery location before inspection.

• Damage claims cannot be accepted after the product has been delivered to the client's home or moved from the original delivery location.

• Please notify me of any damage within 5 days of receipt so I can begin assisting with the claim process.

• All claims must be submitted within 30 days of the delivery date.

• Please email claims to HFChicagoRep@gmail.com.

Replacement Orders

If you are receiving a replacement item, a donation slip must be submitted within 60 days in order for your credit memo to be issued.

Returns

We do not accept returns.

If you receive an email from anyone requesting money, please always pick up the phone and call the requesting company directly. 

For Hooker Furnishings, you can call 844-400-4377 and pick the Credit prompt to speak with someone in Credit.

Always look at the email address where the email originated from. The fraudulent examples below both used the same targeting email address earmstrong@hookerfurnishings.us - Hooker emails end in .com.

Below is the correct email address for Earl, Earmstrong@hookerfurnishings.com